Refund policy

OcuBella Return & Refund Policy

At OcuBella, your satisfaction and eye wellness are our highest priority. While we hope you love your purchase, we understand that sometimes things don’t work out—and we’re here to help.

🕊️ 30-Day Satisfaction Guarantee

You may return your Ocubella device within 30 days of delivery for a refund if it isn’t quite right for you. No fuss, just peace of mind.

🔁 Return Eligibility

To qualify for a return, please ensure:

  • The product is in clean, undamaged condition

  • It includes original packaging, accessories, and manuals

  • Proof of purchase is provided (order confirmation or receipt)

We cannot accept returns for:

  • Items returned after 30 days

  • Products damaged by misuse or neglect

💸 Refund & Return Costs

Once we’ve received and inspected your return, approved refunds will be processed within 7–10 business days to your original payment method.

Please note:

  • Customers are responsible for return shipping costs

  • We do not provide pre-paid return labels

  • Original shipping fees are non-refundable

📦 How to Return

  1. Email us at support@ocubella.com with your order number and return request.

  2. We’ll confirm your eligibility and share return instructions.

  3. Package your item securely and use a tracked shipping service for peace of mind.

⚠️ Faulty or Damaged Items

If your item arrives damaged or defective, please contact us at support@ocubella.com within 7 days of delivery. We will arrange a replacement or issue a full refund, our treat.

🙋 Need Help?

We’re here for any questions or support:
📧 support@ocubella.com

We believe in care, transparency, and long-term comfort.
Thank you for trusting Ocubella.

Your comfort is our priority.
If OcuBella doesn’t feel right for you, we’ll do our utmost to make it so.